Welcome to cdgilop. We are an online automotive products store serving customers in the United States. Our customer service team provides assistance with product questions, order support, shipping inquiries, return and exchange requests, and refund-related matters. To help us handle your request more accurately and efficiently, please choose the appropriate contact method and provide complete order information.

1. Customer Service Scope

Our customer service team can assist with the following matters:

• Product information, specifications, and vehicle compatibility questions;

• Payment issues, order changes, and order status inquiries;

• Order processing and shipment tracking;

• Delivery delays, package issues, and receiving problems;

• Return, exchange, and refund requests;

• Payment methods and shipping insurance inquiries.

Before purchasing an automotive product, please confirm the product model, size, specifications, and compatibility with your vehicle. If you are unsure whether a product is suitable, please contact us before placing your order and provide the vehicle make, model, year, and relevant product information whenever possible. Compatibility guidance is based on the information provided by the customer. Customers should also review the product page and verify the information with the vehicle manufacturer before purchasing.

2. Contact Information

Company Name: 琼海嘉积旭伊羌商贸有限公司
Phone: +86 16515438948
Email: service@mail.cdgilop.com
Company Address: 海南省琼海市嘉积镇兴隆温泉大道北侧林海温泉花园1号楼903-07房

Online chat and email support are available during the following hours:

• Monday-Friday: 9:00 AM-6:00 PM;

• Saturday-Sunday: 10:00 AM-4:00 PM, limited email support only.

Requests are handled according to their subject and complexity. Questions involving orders, shipping, returns, exchanges, or refunds may require additional verification of order details and supporting information.

3. Information to Provide When Contacting Us

To help us process your request, please include the following information whenever applicable:

• Order number;

• Name and email address used when placing the order;

• Product name or product number;

• A clear description of the issue;

• Clear photos or videos if the product is damaged, incorrect, missing, or defective;

• Tracking number and current package status for shipping-related inquiries.

Please do not send your full credit card number, account password, or other unnecessary sensitive payment information by email or online chat. We will not ask you to provide your account password.

4. Order, Shipping, and After-Sales Support

Orders generally require 1-2 business days to process after successful payment. After shipment, the estimated delivery time is 12-15 business days. Free shipping is available for all products within the 48 contiguous states of the United States. Free shipping does not include Alaska, Hawaii, U.S. protectorates, APO/FPO addresses, or P.O. boxes.

Orders may be delivered by USPS, Uniuni, GOFO Express, or Easy. If tracking information does not update for an extended period, a package is delayed, or a delivery issue occurs, please contact us for assistance. Customers may contact us to request a return or exchange within 14 days after receiving the product. Eligible refunds are generally processed within 7 days after the returned product has been received and inspected. Shipping insurance is charged at 2% of the order amount. Coverage and handling results are subject to the actual order details and applicable review.

We accept VISA, Mastercard, American Express, PayPal, and Klarna. Our customer service team will not ask customers to make additional payments or provide sensitive account information through unofficial channels. If you receive a suspicious message, please verify it using the contact information published on this page.