Welcome to cdgilop. This Shipping and Delivery Policy applies to all customers who purchase automotive products from our store. It explains important information regarding order processing, delivery areas, shipping times, tracking information, and delivery issues. Please review this policy carefully before placing an order and make sure that your shipping address and contact information are accurate.

1. Order Processing Time

After payment has been successfully completed and any required payment verification has been passed, the order will enter the processing stage. Orders generally require 1-2 business days to process, including order confirmation, inventory verification, product picking, and shipment preparation. Processing may take longer because of weekends, holidays, payment verification, inventory confirmation, or incomplete order information.

If an order contains incorrect or missing information, we may contact the customer by email or phone for confirmation. Delays caused by a customer’s failure to respond in a timely manner may be outside our control. To help prevent delivery problems, customers should provide the recipient’s full name, complete shipping address, telephone number, and email address when placing an order.

2. Delivery Areas and Free Shipping

We provide free shipping for all products within the 48 contiguous states of the United States. Free shipping does not include:

• Alaska;

• Hawaii;

• U.S. protectorates and other U.S. territories;

• APO/FPO military addresses;

• P.O. boxes.

For addresses outside the free-shipping area, customers should confirm at checkout whether delivery is available and whether additional charges apply. Certain remote locations, special addresses, or addresses that cannot be serviced by the carrier may require additional information or an alternative shipping address.

3. Shipping Time

After an order has been processed and shipped, the estimated delivery time is 12-15 business days. This is an estimated shipping timeframe and is not an absolute guarantee. Actual delivery may be affected by weather, holidays, peak shipping periods, carrier scheduling, remote locations, incorrect addresses, customs procedures, or other circumstances beyond our control.

We select an appropriate delivery service based on the products, shipping address, and logistics conditions. Possible carriers include USPS, Uniuni, GOFO Express, and Easy. Each carrier may use different transportation procedures, and tracking updates may be delayed.

4. Shipment Tracking

After an order has been shipped, customers can generally track the package using the tracking number provided on the order page, shipping notification, or email. Please make sure that the email address provided at checkout can receive messages and check your spam or junk email folder when necessary.

If tracking shows that a package has been delivered but it cannot be found, please first check around the delivery address, including the front door, garage, property office, and nearby locations. Customers should also check with household members or neighbors. If the package is still missing, please contact us as soon as possible so that we can assist based on the order information.

If tracking information does not update for an extended period, a package is delayed, delivery cannot be completed, or another shipping issue occurs, customers should contact us promptly. We will make a reasonable effort to contact the carrier and investigate the issue. However, the specific transportation progress and final delivery result may be determined by the carrier.

5. Receiving the Package

When receiving a package, customers should inspect the outer packaging whenever possible for visible damage, compression, tears, or moisture. If the product is damaged, incorrect, incomplete, or missing accessories, please contact us promptly after discovering the issue and provide the order number, product information, and clear photos or videos.

Before installing or using an automotive product, customers should confirm the product model, size, specifications, and compatibility with their vehicle. Problems caused by incorrect vehicle information, incorrect address information, or improper installation by the customer may not be considered shipping-related and may affect return or exchange eligibility.

6. Shipping Insurance

Shipping insurance is charged at 2% of the order amount. It applies to orders that meet the applicable requirements. Coverage, claim requirements, and claim decisions are based on the actual order details, shipping records, and review results. Shipping insurance does not automatically guarantee compensation for every shipping delay, lost package, return, exchange, or delivery issue.

For questions about shipping or delivery, please contact us:

Company Name: 琼海嘉积旭伊羌商贸有限公司
Phone: +86 16515438948
Email: service@mail.cdgilop.com
Company Address: 海南省琼海市嘉积镇兴隆温泉大道北侧林海温泉花园1号楼903-07房

Customer service hours:

• Monday-Friday: 9:00 AM-6:00 PM, online chat and email support;

• Saturday-Sunday: 10:00 AM-4:00 PM, limited email support only.