cdgilop (“we,” “us,” or “our”) is committed to protecting customer information involved when browsing our website, purchasing automotive products, making payments, receiving deliveries, or requesting after-sales services. This Information Security Policy explains the principal measures we take to help prevent unauthorized access, use, alteration, disclosure, loss, or destruction of information, as well as the security measures customers should take.

1. Information We Protect

We apply reasonable security measures to information associated with your use of our services, including your name, telephone number, email address, billing and shipping addresses, order information, delivery information, after-sales service records, customer support communications, device information, and website access records. When you submit vehicle information, photos, or other materials for vehicle compatibility, product installation, or troubleshooting inquiries, we also protect such information in accordance with this Policy.

2. Payment Security

Our website supports Visa, Mastercard, American Express, PayPal, and Klarna. Payment transactions are processed by the relevant third-party payment providers in accordance with their security standards. We take reasonable measures to protect the security of the order payment process and do not intentionally store your complete card number, card security code, or other complete payment authentication credentials.

Do not provide your complete card number, CVV/CVC code, payment account password, or verification code through email, live chat, or telephone. If anyone claiming to represent us requests such information, stop the transaction immediately and contact us through our official contact channels to verify the request.

3. Website and System Security Measures

We use reasonable technical, administrative, and organizational measures to protect our website and related systems. These measures include access controls, role-based permissions, authentication procedures, secure transmission measures, system maintenance, log monitoring, and review of unusual activity. Only authorized personnel with a legitimate business need may access relevant information, and only to the extent necessary for order fulfillment, customer support, refunds, returns, exchanges, fraud prevention, or legal compliance. We periodically review access privileges and revise or remove access when personnel responsibilities change or end.

4. Service Provider and Delivery Security

To process orders, payments, deliveries, and after-sales services, we may work with payment providers, website technology providers, and shipping providers, including USPS, Uniuni, GOFO Express, and Easy. We provide only the information necessary to perform the applicable service, such as the recipient’s name, shipping address, telephone number, and delivery-related order information. We require applicable service providers to protect information they process in accordance with applicable law, contractual commitments, and their security obligations.

Eligible orders shipped within the contiguous 48 United States may qualify for free delivery. Free delivery does not apply to Alaska, Hawaii, U.S. territories or possessions, APO/FPO addresses, or P.O. Boxes. Please provide complete and accurate shipping information. Incorrect addresses, failure to receive delivery notifications promptly, or acceptance by unauthorized persons may affect the security and delivery of an order.

5. Account, Communication, and Fraud Prevention

Please protect your account password, order number, payment account, and device access, and do not share them with others. We recommend using a unique and strong password. Contact us promptly if you identify unusual account activity, suspicious orders, unauthorized payments, or suspected phishing communications.

Order and service notifications are generally sent through the email address, telephone number, or website communication channels you provide. Carefully verify any message containing a payment link, refund link, or request to update payment information. Do not click unknown links or download unverified attachments.

6. Security Incident Response

If a security incident occurs, or we reasonably suspect an incident that may affect personal information, we will assess its nature, scope, and potential risks and take appropriate containment, investigation, remediation, and prevention measures. Where required by applicable law, we will notify affected customers and relevant regulatory authorities. To help us investigate, please provide your order number, contact information, screenshots, or other relevant details as soon as possible.

7. Information Retention and Policy Updates

We retain relevant information only for as long as necessary to fulfill orders, provide after-sales support, resolve disputes, prevent fraud, comply with legal obligations, and meet legitimate business purposes. When information is no longer needed, we will delete, anonymize, or securely dispose of it in accordance with applicable law.

We may update this Policy to reflect changes to website functions, business processes, security requirements, or applicable law. The updated version becomes effective when posted on our website.

For suspected security issues or questions regarding this Policy, please contact:

Company Name: 琼海嘉积旭伊羌商贸有限公司
Phone: +86 16515438948
Email: service@mail.cdgilop.com
Company Address: 海南省琼海市嘉积镇兴隆温泉大道北侧林海温泉花园1号楼903-07房