Welcome to cdgilop. We are an online automotive products store serving customers in the United States. The following information covers common questions about order processing, shipping, payment methods, returns, exchanges, refunds, shipping insurance, and customer support. If your question is not answered below, please contact us using the information at the end of this page.

1. Order Processing

Q: How long does it take to process an order?
A: After payment is successfully completed, orders are generally processed within 1-2 business days. Processing may take longer because of payment verification, inventory confirmation, incomplete order information, weekends, or holidays.

Q: What should I check before placing an order?
A: Please make sure the recipient’s name, complete shipping address, telephone number, and email address are correct. Before purchasing an automotive product, carefully confirm the product model, size, specifications, and compatibility with your vehicle. If a delivery is delayed, returned, or incurs additional charges because of an incorrect or incomplete address provided by the customer, the customer may be responsible for the related consequences or costs.

2. Shipping Policy

Q: Is free shipping available?
A: Free shipping is available for all products within the 48 contiguous states of the United States. Free shipping does not include Alaska, Hawaii, U.S. protectorates, APO/FPO addresses, or P.O. boxes.

Q: When should I expect to receive my order?
A: After the order has been processed and shipped, the estimated delivery time is 12-15 business days. Actual delivery times may be affected by weather, holidays, peak shipping periods, remote locations, address information, carrier schedules, or other circumstances beyond our control.

Q: Which shipping carriers do you use?
A: Depending on the order and delivery address, we may use USPS, Uniuni, GOFO Express, or Easy. After shipment, customers may use the tracking information to monitor the package. If tracking information does not update for an extended period, the package is delayed, or a delivery issue occurs, please contact us for assistance.

3. Payment Methods

Q: Which payment methods are accepted?
A: We accept VISA, Mastercard, American Express, PayPal, and Klarna. Orders enter the processing stage after payment is successfully completed and any required verification has been passed. If payment fails, the information is incomplete, or additional transaction review is required, order processing may take longer.

4. Returns and Exchanges

Q: How long do I have to request a return or exchange?
A: Customers may contact us to request a return or exchange within 14 days after receiving the product. Please provide the order number, product information, and any necessary photos or videos.

Products should be unused, uninstalled, and undamaged, with the original packaging, accessories, and labels whenever possible. Products that have been installed, used, modified, worn, or damaged due to customer handling may not be eligible for return or exchange. Before installation, customers should confirm that the automotive product is compatible with their vehicle.

Please contact us and receive approval before sending a product back. Unauthorized returns may cause processing delays or affect the review result. Eligibility and responsibility for related costs will be determined according to the product condition, order information, and reason for the request.

5. Refund Policy

Q: How long does a refund take?
A: For eligible returns, we generally process the refund within 7 days after the returned product is received and inspected. Refunds are issued to the original payment method. The time required for funds to appear depends on the bank, credit card issuer, PayPal, Klarna, or other payment provider.

6. Shipping Insurance

Shipping insurance is charged at 2% of the order amount. This fee provides shipping-related protection for eligible orders. Coverage, claim requirements, and claim decisions are subject to the actual order details, shipping records, and review results. Shipping insurance does not automatically guarantee compensation for every delivery delay, return, exchange, or package issue.

7. Customer Support

Customer support hours are:

• Monday-Friday: 9:00 AM-6:00 PM, online chat and email support;

• Saturday-Sunday: 10:00 AM-4:00 PM, limited email support only.

For questions about orders, products, shipping, returns, exchanges, or refunds, please contact us:

Company Name: 琼海嘉积旭伊羌商贸有限公司
Phone: +86 16515438948
Email: service@mail.cdgilop.com
Company Address: 海南省琼海市嘉积镇兴隆温泉大道北侧林海温泉花园1号楼903-07房