Welcome to cdgilop. This Payment Policy applies to all customers purchasing automotive products from our store. We provide secure and convenient online payment services for customers in the United States. By submitting an order and completing payment, you agree to this Payment Policy and the applicable order terms.

1. Accepted Payment Methods

We currently accept the following payment methods:

• VISA

• Mastercard

• American Express

• PayPal

• Klarna

Customers must use a valid and legally authorized payment account to complete a purchase. Payment methods may be subject to the rules and processing requirements of the issuing bank, payment institution, or payment platform. The information displayed on the checkout page will apply to the transaction.

2. Payment and Order Confirmation

After submitting an order, customers should complete payment according to the instructions provided on the website. An order officially enters the processing stage only after payment has been successfully completed and any required payment verification has been passed. After successful payment, an order confirmation may be sent to the customer. If you do not receive the confirmation, please check your spam or junk email folder, or contact us to verify the order status.

Orders generally require 1-2 business days to process. Payment verification, inventory confirmation, incomplete order information, weekends, and holidays may extend the processing time.

If a payment fails, is declined by the bank or payment provider, or requires additional verification, we may temporarily hold the order. Customers should follow the instructions provided by the payment platform or contact the relevant payment provider. Delays caused by payment verification, declined transactions, or payment system failures are outside our control.

3. Payment Information and Security

Customers are responsible for providing accurate payment information and keeping their billing address, shipping address, and contact details up to date. Do not share your payment password, account password, full card number, or verification code with anyone.

We will not request sensitive account information through unofficial channels or ask customers to make additional payments to a personal account or an unverified third party. If you receive a suspicious payment notice, payment link, or refund message, please verify it with us using the official phone number or email address listed in this policy.

If the payment page is operated by a third-party payment provider, payment information may be processed by that provider in accordance with its privacy policy and security procedures. Customers must also comply with the applicable terms of that payment provider.

4. Order Amounts and Additional Charges

Before completing payment, customers should carefully review the product price, quantity, taxes, shipping charges, and total order amount. Free shipping is available within the 48 contiguous states of the United States. Free shipping does not include Alaska, Hawaii, U.S. protectorates, APO/FPO addresses, or P.O. boxes. For addresses outside the free-shipping area, delivery availability and applicable charges will be shown at checkout.

Shipping insurance is charged at 2% of the order amount. The shipping insurance fee will be displayed in the order total before payment and must be paid together with the order. Coverage, eligibility requirements, and claim decisions are based on the actual order details, shipping records, and applicable review. Shipping insurance does not automatically guarantee compensation for every delivery delay, lost package, return, exchange, or other issue.

5. Order Cancellation and Refunds

If you need to cancel an order, please contact us as soon as possible. Whether an order can be canceled depends on its current processing status. Orders that have already been processed, shipped, or entered the delivery process may not be canceled directly. In such cases, customers may submit a request under our return and exchange policy.

For eligible refunds, we generally process the refund within 7 days after the returned product has been received and inspected. Refunds will be issued to the original payment method. The time required for funds to appear may depend on the bank, credit card issuer, PayPal, Klarna, or another payment provider.

6. Shipping-Related Timeframes

After successful payment, orders are generally processed within 1-2 business days. After shipment, the estimated delivery time is 12-15 business days. Delivery may be handled by USPS, Uniuni, GOFO Express, or Easy. Weather, holidays, peak shipping periods, incorrect addresses, remote locations, and carrier scheduling may affect the actual delivery time.

For questions about payments, order totals, refunds, or transaction status, please contact us:

Company Name: 琼海嘉积旭伊羌商贸有限公司
Phone: +86 16515438948
Email: service@mail.cdgilop.com
Company Address: 海南省琼海市嘉积镇兴隆温泉大道北侧林海温泉花园1号楼903-07房

Customer support hours:

• Monday-Friday: 9:00 AM-6:00 PM, online chat and email support;

• Saturday-Sunday: 10:00 AM-4:00 PM, limited email support only.