cdgilop (“we,” “us,” or “our”) values the protection of your personal information and privacy. This Privacy Policy explains how we collect, use, retain, share, and protect personal information when you visit, browse, or use this website, purchase automotive products, contact us, or otherwise use our related services.

1. Information We Collect

We may collect the following information to provide our products and services:

• Identity and contact information: your name, shipping address, billing address, telephone number, and email address.

• Order and transaction information: products purchased, order number, order amount, delivery status, return or refund requests, and communications related to your order.

• Payment information: your selected payment method and payment status. Payments are processed by payment service providers such as Visa, Mastercard, American Express, PayPal, or Klarna. We do not intentionally store your complete card number, security code, or other complete payment credentials.

• Device and usage information: IP address, browser type, device information, access time, pages viewed, and information generated through cookies and similar technologies.

• Information you provide directly: information submitted through online chat, email, telephone, reviews, after-sales requests, or other communications, including vehicle compatibility inquiries, product questions, and images.

2. How We Use Information

We use personal information to process orders, verify payments, arrange delivery, provide customer service, process returns, exchanges, and refunds, and communicate with you regarding orders, accounts, or service matters. We may also use information to improve website performance, analyze product demand, prevent fraud or unauthorized transactions, maintain website security, and, where consent is required by applicable law, send product, promotional, or service communications. You may unsubscribe from marketing emails by using the unsubscribe method included in those emails.

3. Cookies and Similar Technologies

We may use cookies, pixel tags, and similar technologies to remember browsing preferences, maintain shopping cart functions, understand website usage, and improve our services. You may restrict or delete cookies through your browser settings. However, disabling certain cookies may prevent functions such as the shopping cart, login, or checkout from working properly.

4. Information Sharing

We do not sell your personal information. We may disclose relevant information to third parties only when necessary to provide our services, including payment processors, shipping and delivery providers such as USPS, Uniuni, GOFO Express, and Easy, website hosting and technology providers, customer support providers, and providers that assist with fraud prevention and security. We may also disclose information when required by law, in response to lawful government requests, to protect our or others’ rights and safety, or in connection with a merger, acquisition, asset transfer, or similar business transaction. Service providers may process information only under our instructions and applicable law.

5. Information Security and Retention

We use reasonable technical, administrative, and organizational measures to protect personal information and reduce the risk of unauthorized access, use, disclosure, alteration, or loss. However, no internet transmission or electronic storage method can be guaranteed to be completely secure. We retain information for as long as necessary to fulfill the purposes described in this Policy, meet legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we will delete, anonymize, or securely dispose of it in accordance with applicable law.

6. Your Rights and Choices

Depending on the laws applicable in your state or region, you may have the right to request access to, correction of, or deletion of your personal information, or to limit or object to certain processing activities. You may also request information about our processing and disclosure of personal information. To protect your account and information, we may verify your identity before processing a request. Certain requests may be limited due to legal obligations, transaction completion, fraud prevention, or other lawful reasons.

7. Children’s Privacy

This website and our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us promptly. We will take appropriate action after verification.

8. Policy Updates and Contact Us

We may update this Privacy Policy from time to time. The updated version will be posted on the website with its effective date. Your continued use of this website means that you accept the updated Policy.

For questions about this Policy, our handling of personal information, or privacy requests, please contact:

Company Name: 琼海嘉积旭伊羌商贸有限公司
Phone: +86 16515438948
Email: service@mail.cdgilop.com
Address: 海南省琼海市嘉积镇兴隆温泉大道北侧林海温泉花园1号楼903-07房