1. Product Information and Vehicle Compatibility

We make reasonable efforts to ensure that product names, images, specifications, functions, materials, colors, and vehicle compatibility information are accurate and complete. However, due to supplier updates, production batches, screen settings, and website maintenance, the actual appearance, packaging, color, or details of a product may reasonably differ from the images shown online. Product images are for illustration purposes only, and the product received by the customer will control.

Compatibility may depend on the vehicle’s make, model, year, trim, factory configuration, body structure, original equipment, and modifications. Compatibility information displayed on the website is provided for purchasing reference only and does not constitute an absolute guarantee that a product will fit every vehicle. Before placing an order, customers should verify the product specifications, measurements, connectors, installation location, and vehicle information. If you have questions, contact us through online chat or email before purchasing.

Problems caused by failure to verify compatibility, ordering the wrong model, or undisclosed vehicle modifications may not be our responsibility.

2. Installation and Use Responsibility

Automotive products may involve a vehicle’s electrical system, mechanical structure, safety equipment, or driving environment. Unless expressly stated on the product page, we do not guarantee that customers can install a product themselves. Products involving electrical systems, brakes, steering, suspension, lighting, child safety, or other equipment that may affect driving safety should be inspected and installed by a qualified and experienced professional.

Customers should read all product instructions, warnings, and usage requirements before installation and confirm that the vehicle is parked in a safe and stable condition. Installation or use must not interfere with the brakes, steering, visibility, airbags, seat belts, lights, license plates, sensors, or other legally required safety equipment.

Customers are responsible for consequences arising from incorrect installation, unauthorized modification, use outside the intended purpose, failure to follow warnings, use of unsuitable tools, or failure to follow the instructions. Such consequences may include vehicle damage, personal injury, property damage, traffic accidents, or other losses. Before installation, customers should confirm whether the product complies with applicable local laws, vehicle inspection requirements, and insurance requirements.

3. Product Performance and Use Limitations

We do not guarantee that every product is suitable for every vehicle, road, weather condition, driving environment, or intended use. We also do not guarantee that website content will always be error-free, uninterrupted, or complete. Actual product performance may be affected by vehicle condition, installation quality, temperature, road conditions, maintenance, and method of use.

Customers must not use automotive products for illegal or dangerous purposes, racing, or any application beyond the manufacturer’s stated specifications unless the product expressly permits such use.

For products manufactured or supplied by third parties, we provide applicable information available on the product page and under applicable law. However, the manufacturer may independently determine product specifications, instructions, quality standards, and warranty terms. Customers should also review all materials supplied with the product and any instructions provided by the manufacturer.

4. Orders, Delivery, and Time Estimates

Orders generally require 1-2 business days for processing. Estimated delivery is 12-15 business days, or the estimated timeframe shown on the order page. These timeframes are estimates and are not absolute guarantees. Delays may result from inventory availability, order verification, holidays, weather, transportation conditions, customs, inaccurate address information, carrier delays, or other circumstances beyond our reasonable control.

Eligible orders shipped within the contiguous 48 United States qualify for free delivery. Free delivery does not apply to Alaska, Hawaii, U.S. territories or possessions, APO/FPO addresses, or P.O. Boxes. Delivery may be handled by USPS, Uniuni, GOFO Express, or Easy. Customers are responsible for providing accurate and complete recipient information, including the name, address, telephone number, and other required details. Delays, returns, or additional charges caused by an incorrect address, failure to receive a package, refusal of delivery, failure to collect a package, or other customer-related circumstances may be the customer’s responsibility.

5. Returns, Exchanges, Refunds, and Shipping Insurance

Customers must submit a return or exchange request within 14 days after receiving the product in accordance with our return policy. Refunds are generally processed within 7 business days after the returned product has been reviewed and approved. The time required for funds to appear in the customer’s account may vary depending on the bank, payment provider, or third-party platform.

If shipping insurance is purchased, the fee is 2% of the order amount. Coverage, claim requirements, and reimbursement amounts are subject to the applicable order terms and the outcome of the actual review. Use, installation, damage, missing parts, or failure to meet return conditions may affect eligibility for a return, exchange, or refund.

6. Website Content, Third-Party Services, and Limitation of Liability

Links, payment services, delivery services, manufacturer information, and other third-party content may be governed by separate third-party terms and privacy policies. We do not provide warranties regarding third-party websites, platforms, services, information accuracy, availability, or security beyond what is required by applicable law.

To the maximum extent permitted by applicable law, cdgilop will not be responsible for indirect, incidental, special, consequential, or similar losses arising from the use or inability to use this website, the purchase or installation of products, delivery delays, product incompatibility, improper use, third-party services, or events beyond our reasonable control. Nothing in this Disclaimer excludes or limits liability that cannot legally be excluded or limited.

7. Contact Us

For questions about product compatibility, installation, orders, or this Disclaimer Policy, please contact us before placing an order:

Company Name: 琼海嘉积旭伊羌商贸有限公司
Phone: +86 16515438948
Email: service@mail.cdgilop.com
Company Address: 海南省琼海市嘉积镇兴隆温泉大道北侧林海温泉花园1号楼903-07房

Customer support hours: Monday through Friday, 9:00 AM to 6:00 PM, with online chat and email support; Saturday and Sunday, 10:00 AM to 4:00 PM, with limited email support only.